Written by a team of leading consultants with contributions from leading academic experts, this book is the definitive reference to the latest global developments in supply chain management and logistics. The Handbook provides detailed accounts of key topics and developments, from e-collaboration and CRM integration, to reverse logistics and strategic sourcing, and includes case studies from Asia, Europe, and North America. The forty five chapters explore all aspects of operational excellence in logistics and supply chain management. Each offers strong conceptual and operational bases for designing and implementing supply chain networks. These conceptual models can help you better understand the interrelationships between the supply chain parameters, operational intents, and physical movements and processes. "The Gower Handbook of Supply Chain Management" provides a unique single source of expert opinion and experience.